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Spooner Integrated Disability Management (IDM) is the most effective return to work service in the industry. Our proactive philosophy and integration of best practices for short- and long-term disability claims management, workers' compensation, and family leave administration provide a program designed to improve productivity and reduce costs.
Spooner IDM focuses on reducing the duration of the disability and assisting employees in returning to work. Successful management of disability cases requires collaborative participation of the employee, employer, and treatment providers, and includes an assessment of medical status and motivational aspects of the disability.
The key fundamentals of our claims approach are detailed below:
Single-Source Intake
Provides a single coordinated intake of all claims through designated Claims Cost Control Specialists. This common intake requires only one call to report a STD claim, a FMLA leave, or workers' compensation claim.
Claim Review
Within 24 hours of the first report, Claims Cost Control Specialists conduct a thorough investigation of all the facts, including the background and medical information in the claim.
Precise Medical Triage
Ensures appropriate facilitation of quality care. Complex cases are immediately assigned to Nurse Case Managers for early intervention and aggressive medical case management.
Expert Provider Network
Deployment of our expert provider network including independent medical examinations, vocational rehabilitation, physician advisor, and an Employee Assistance Program (EAP) when needed, keeps the claim on track and moving towards a favorable conclusion.
Transitional Work
Establishes expectations for early return to work
with a clear emphasis on work initiatives, including modified work assignments and rehabilitation programs.
Seamless System
Eliminates the burden of filing a new application for FMLA or LTD when an employee becomes eligible, or the need to track FMLA concurrently with disability or workers' compensation claims.
Offsets
Our program design ensures that offsets such as Social Security Disability (SSD) are identified early to assist in mitigating claims costs.
Useful Metrics
CARS, our proprietary integrated claims management system, was designed to provide ease of use, security and the right analytical tools for our staff and our clients. CARS is a paperless, web solution with up-to- date claim information for workers' compensation, disability and FMLA. It contains useful data to measure Spooner's performance as well as trend analysis to prevent future injuries and time loss.
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